Injoy Starter Kit

How long will it take to receive my results?

The time required to process and analyze your sample depends on the type of report you have ordered. Once it arrives at the laboratory, processing times are as follows:

1. Parentage tests are processed in 24h to 48 hours and results are normally received within 10 days following processing.
2. Biomarker tests are processed in 7 to 14 working days.
3. Sports performance, nutrition, skincare, talent & personality, microbiome, genetic predisposition and pharmacogenetics tests are processed in 24h to 48 hours and results are normally received within 30 to 60 days of placing your order.

How will I receive my results?

You will receive an email notification when your report has arrived on the Adnà portal. Simply log in to your account.
 

What is the intended use of the information you collect?

We collect your personal information for the following purposes:

• To create, use and manage your user accounts on our platform;
• To provide you with the products and services you request;
• To better understand the use of the platform;
• To analyze and improve your user experience;
• To communicate with you;
• To develop, improve, market or provide the platform and our products and services;
• To back up our databases and keep your records;
• To establish, exercise or defend legal claims, whether in judicial, administrative or extrajudicial proceedings for the protection and vindication of our legal rights, your legal rights and the legal rights of others;
• To comply with applicable laws and regulations.

Who is my personal information shared with?

Your information is shared with the following partners:

• Payment service providers;
• IT service providers;
• Genetic analysis laboratory partners;
• Digital analysis and statistics service providers;
• Partners, government agencies and regulatory authorities, judicial bodies, associates, agents, attorneys or other representatives for compliance with legal obligations to which we are subject;
• To any other person as permitted and/or required by law.

How do you ensure the privacy and security of my genetic data?

• We use cutting-edge encryption to protect your data;
• We strictly respect privacy laws;
• We ensure that our partners comply with these laws;
• We ensure that your genetic information is anonymized when transmitted to our partner laboratories.

Will my genetic data be shared or sold to third parties?

• Your data will never be shared with or sold to third parties.

What payment option do you offer ?

• We accept credit cards, Paypal and other online payment methods.

Do you offer payment options or financing plans?

• We offer installment plans for certain products.

What is your refund policy if I change my mind after purchase?

• We offer a full refund (minus shipping fees, if applicable), under certain circumstances. It is imperative the envelope is unopened.

How can I contact customer support if I have any questions or problems?

• Our customer support is available by phone, e-mail and live chat.

Do you offer support in several languages?

• Yes, we offer customer support in several languages.